03 Feb Understanding Customer Experience (CX) in B2B
With B2B customers increasingly expecting seamless and effortless buying experiences, we explore the forces driving the change and consider what makes a good customer experience (CX). ...
With B2B customers increasingly expecting seamless and effortless buying experiences, we explore the forces driving the change and consider what makes a good customer experience (CX). ...
Many B2B marketers are realising the potential of text marketing for communicating with customers, building relationships with decision makers, and communicating information that helps support buying decisions. We explore how the appetite for SMS marketing, once considered the realm of B2C, is now growing in the...
Social media is an effective way for B2B companies to connect with prospects, generate leads and accelerate the sales cycle. While LinkedIn is the obvious professional social network, many B2B companies are also seeing the benefits of engaging their customers on more visual platforms such...
Today decision makers are either really easy to access by mobile or almost impossible to reach if you are going through more traditional channels such as email or the company switchboard. Yet, even if you can reach them your message needs to be highly on point...
In the age of social media, it’s important not to overlook the reach and power of email marketing. As a means to engage your audience and achieve a range of outcomes, an email marketing campaign is relatively easy, and its effectiveness is proven. Here are 5...
For most of us, the term ‘influencer’ conjures images of glossy socialites selling consumer goods on social media. But this strategy of using influential people in your market or company to promote your solutions is just as relevant. But what exactly is B2B influencer marketing,...
Ensure your B2B marketing resourcing supports your organisation to thrive during economic uncertainty As economic uncertainty driven by conflicts in Europe, price hikes, and supply chain uncertainty forces organisations to increase capital efficiency, B2B marketers are increasingly being asked to do more with less. We offer...
As the pressure increases on marketing departments to generate more qualified sales leads with less, there are a number of things you can do to check and improve your overall effectiveness. 1 Review your segmentation When was the last time you checked your market segments? Yet, over...
In the current economic climate, which is extremely different to the past few years, B2B technology companies have recognised that unless you’re moving forward, you’re going backwards. So they have become powerhouses of innovation, developing new products and searching for tangential markets to expand into...
According to the Aberdeen Group, best-in-class marketers are 67% more likely to use a marketing automation platform, and 87% of top-performing firms use marketing automation. Why do they use it? By using marketing automation, they contribute more to the sales pipeline leading to 57% of sales-accepted leads...